AI business automationPrivate system

Arabic-first WhatsApp AI Sales Agent

A production-oriented WhatsApp sales assistant grounded in catalog data and deterministic business rules, with evaluation and human takeover built in.

Arabic-first WhatsApp AI Sales AgentPrivate system architecture

Message gatewayVerifies webhooks and normalizes inbound customer messages.

Business guardrailsApplies catalog, pricing, availability, consent, and escalation rules.

Assistant runtimeGenerates grounded Arabic responses and yields control when required.

WhatsApp Cloud APITypeScriptLLM APIsPostgreSQLWebhooksEvaluations

Built forArabic-speaking retail and service businesses

My roleAI system design, backend, and safety controls

StatusPrivate source; anonymized product evidence

Problem

Business messaging becomes risky when AI can invent prices, ignore rules, or continue after a person should take over.

What shipped

WhatsApp Cloud API message ingestion, delivery, and conversation state.

Catalog-grounded responses with deterministic pricing, availability, and policy rules.

Prompt versions, evaluation scenarios, outbound safety gates, and human takeover.

System shape

Arabic-first WhatsApp AI Sales Agent

01
Message gateway
Verifies webhooks and normalizes inbound customer messages.
02
Business guardrails
Applies catalog, pricing, availability, consent, and escalation rules.
03
Assistant runtime
Generates grounded Arabic responses and yields control when required.

The source and customer data stay private. This view shows approved, anonymized system evidence.

Evidence

Deterministic business-rule layerHuman takeover state machineEvaluation and outbound safety gates

Tools & interfaces

WhatsApp Cloud APITypeScriptLLM APIsPostgreSQLWebhooksEvaluations

Next honest step

Connect a verified production number and approved catalog after final policy review.

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